Frequently Asked Questions
Find answers to the most common questions about orders, shipping, and our products.
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Orders and payments
What payment methods do you accept?
We accept online payments via PayNow (including BLIK, credit/debit cards, instant bank transfers) and traditional bank transfers.
Can I change my order?
Yes, you can change your order, but only before it has started being processed. Contact us as soon as possible via our social media or email.
Do you issue VAT invoices?
Yes, we issue VAT invoices. When placing your order, fill in the VAT number field, or provide your name if you want a personal invoice.
Delivery and shipping
How much does shipping cost?
Shipping costs depend on the chosen delivery method. You can find the detailed price list on the "Shipping" page. The costs of the most popular delivery methods are also shown on the homepage. Shipping is free for orders above a certain amount.
How long does order processing take?
Standard order processing time is 3-5 business days. The current processing time is listed on the homepage and in the order confirmation email.
How do you package orders?
Each order is carefully packaged to ensure products arrive in perfect condition. We use cardboard boxes and protective fillers. During periods of increased humidity, we also use foil wrapping.
What if my package arrives damaged?
If your package is damaged, we recommend filing a damage report with the courier, taking a photo, and contacting us immediately. We will replace the damaged product or issue a refund.
Products and materials
What materials are your products made of?
Our products are primarily made of birch plywood, HDF, and plastics — plexiglass, acrylic, and laminates. You can find a detailed description of materials on the "Materials" page.
Are plywood products sanded?
Yes, all plywood products are sanded on both sides and ready for painting or varnishing.
What makes your angel wings special?
Our angel wings are characterized by high precision laser cutting, which ensures that details are sharp and aesthetically pleasing, as well as unique, original designs. We offer a wide selection of patterns and sizes.
Can I order a custom product?
Yes, we fulfill custom orders. Contact us, describe your idea, and we will prepare a quote and design.
Are your designs original?
Yes, a large portion of our designs are original and unique creations. We constantly expand our range and add new designs.
Complaints and returns
What should I do if I receive a damaged product?
If you received a damaged product, contact us immediately, preferably with photo documentation. We will replace the product or issue a refund.
Can I return a purchased item?
Yes, you have the right to return an item within 14 days of receiving your shipment without providing a reason. Personalized products are not eligible for returns. Details can be found in our terms and conditions.
What if there's a mistake in my order (e.g. a misspelled inscription)?
If the mistake was made on our part, we will fix it free of charge. If the mistake results from incorrect information provided in the order, contact us — we will do our best to help.
Contact and support
How can I contact you?
You can contact us via social media (Facebook, Instagram), email, or phone.
What are your response hours?
We aim to respond to messages on business days between 9:00 AM and 6:00 PM. We reply to most inquiries within 24 hours.
Didn't find the answer to your question?
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